Woodhaven Warranty
This page explains the manufacturer warranty provided by Alexander MFG for Woodhaven firewood racks.
Lifetime Structural Warranty
Manufacturing and workmanship defects affecting the rack’s structure qualify for free replacement parts. Coverage includes the steel frame, support brackets, hardware, and other load-bearing components. Alexander MFG decides whether to replace affected parts or the entire rack.
Covers
Covers are outside the lifetime structural coverage. Damage from wind, rodents, and similar causes is not guaranteed. Woodhaven may consider cover-construction issues within a reasonable period after purchase; an order number is required.
Conditions and Exclusions
- Coverage belongs to the original purchaser and cannot be transferred.
- Defects must arise during normal use.
- Misuse, negligence, incorrect installation, and acts of nature are excluded.
- Normal wear, scratches, dents, and environmentally caused paint fading are excluded.
- Woodhaven may inspect and verify claims.
Request Warranty Support
Contact Kappa Outdoors with your order details, a description of the issue, and photographs. We will handle warranty communications with Woodhaven on your behalf. Woodhaven reviews claims and determines coverage and the remedy under its warranty terms.
This manufacturer-warranty summary does not create a separate Kappa Outdoors warranty. Read Woodhaven’s official warranty terms.